Martin Egerth

Martin Egerth, Process Manager Beyond Aviation/Senior HF Expert LH Group, Lufthansa Aviation Training Switzerland AG

Martin Egerth is a Senior Human Factors Expert and Process Manager at Lufthansa Aviation Training. As a psychologist and human factors expert, he is responsible for the standardisation of CRM, leadership and security training within the Lufthansa Group.

During his sixteen years at Lufthansa, Martin has developed, overseen and conducted trainings that have developed the skill sets of pilots, flights attendants and non-flying staff. From basic and recurrent trainings to management and leadership trainings for the entire Lufthansa Group and external airlines, Martin has trained over 8,000 flying staff.

Martin also founded a human factors working group comprised of 34 European and international airlines that meets annually to exchange CRM best practices, discuss how to avoid incidents and accidents, identify the influence that culture and safety culture has on CRM and develop CRM for the future.

His second role within LAT is being the process manager for all trainings beyond the aviation industry. Over the past six years, he has worked on improving and developing the interpersonal and leadership skills in the medical sector and other industries such as pharma, chemistry, high risk environments and others.

Martin is a member of the ICAO Cabin Safety Working Group and the EASA HF Regulatory Advisory Group.

Challenges: Perceive, Acknowledge, Solve and Anticipate Them

The numerous challenges we face can be related to the aviation industry or other organizations and some
specific for individuals. Then there are challenges such as the current pandemic with serious consequences and impact upon everybody.

A good situation awareness is the first step in identifying whether a situation is familiar, challenging, new or complex. Sometimes we perceive the challenge evolving and sometimes we don’t. The next phase is to accept and acknowledge the situation we are in and be ready to deal with it. Dealing with certain situations is easy when you possess the knowledge, skills, experience, training and resources required. However, being successful this time does not mean forever. Therefore, we have to learn, develop, anticipate and prepare for the future.

This presentation will give you the big picture. What are the challenges out there? Did we learn something in the past and are we learning something for good in our current situation. What about all the positive experiences we have encountered in this pandemic and other crisis, such as kindness, empathy, flexibility… How long will they really last? What about our training? What will change, what has to change? What will be the “NEW” standard? Lastly, do we really need a crisis to find out how valuable people, trust, identification and culture are?

This speech will also give you some ideas and insight on how to ensure that the changes are strategically long-term proof and how all human resources involved can cope with it and maintain the necessary level of safety we need to deliver in our industry.

Let us decide what, when and how change will look like for the future. Let us get ready and resilient for future challenges. We might not change everything immediately, but as Mahatma Gandhi once said: “If you want to change the world, you have to start with yourself”.

Fiona Greenyer

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