Michael Tarsa, Touch & Go Solutions

Currently working for IngenuitE Corporation as an FAA contractor to support development of guidance initiatives.

Retired from UPS Airlines in 2020 after two decades of experience developing the Advanced Qualification Program (AQP) and fleet policies and procedures to ensure compliance with FAA regulations while operating aircraft safely and efficiently in domestic and international routes. Served on Air Carrier Training Aviation Rule-Making (ACT ARC) Working Group for Electronic Knowledge Training (DBL). Over ten years experience working with Training Committee of Airlines for America. Significant work and experience in AQP development including the development of major Upset Prevention and Recovery Training (UPRT) academic and flight curricula. Highly experienced and skilled and extended envelope training including experience in on-aircraft training. As Assistant Chief Pilot, supervised First Officers and Captains, overseeing and coordinating crew member and instructor training and curriculum development. Experienced Program Development Manager with a demonstrated history of working in commercial airline training, operations, and development. Skilled in DOT Regulations, Compliance, Human Factors, Safety Systems, Transportation Management, Air Charter, and Airlines. Strong operations professional with a Masters of Business Administration focused in Global Management from University of Phoenix and Instructional Design graduate program from Embry Riddle Aeronautical University. 22 years experience as an instructor and Check Airman in transport category aircraft.

Effective Competencies for Monitoring Automated Information Management and Control Systems

Human language, communication, and behavior is heavily influenced by lexicon. Air carrier’s training under AQP or other competency based models must develop job task and performance standards for their crewmembers. This presents the opportunity to focus task elements and performance standards toward the goal of influencing crew behavior. In a well-known experiment from 1945, people were asked to solve a problem requiring them to mount a candle and matchbox on a wall using thumbtacks. The research discovered that how the box was labeled significantly influenced problem solving.  His cognitive factor was termed “functional fixedness”. If the box was seen as container, rather than a shelf, people took longer to find a solution.

This same cognitive process affects pilot training and performance evaluation. To focus pilots and evaluators on the importance of effective control of automated information management and control systems, the task analysis and qualification standards terminology must include behaviors to support this emphasis.

Effective aircraft operation requires operator policies and procedures as well as specific knowledge and skills in manual flight operations, managing automation, pilot monitoring, energy management, and information management. These elements must be integrated into every moment on the flight deck. The intrinsic qualities of each element and standard direct the analysis of the pilot’s behavior and the instructor’s evaluation of their performance. Defining tasks and elements using FPM centric schema directs the crewmembers and evaluators towards this goal.

My presentation will cover examples of how to integrate the behavioral elements of effective management of automated information and control systems into pilot job task analysis and qualification standards for AQP curricula and evaluations or within a traditional program’s continuous improvement process.

Fiona Greenyer

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