Cabin Crew Training Conference

Cabin Crew Training Conference

At WATS this year the Cabin Crew conference will be hosting a HIGH WATage programme aimed at providing visibility, voice, development, and a spotlight on the next generation of high-potential Learning Professionals within the aviation industry. If you wish to take part or learn more about the HIGH WATage programme visit

Day 1 – Tuesday April 30th 2019

0900-1000  Session 1: Opening Remarks & Keynote Addresses (all conference tracks)
1) Daniel K. Elwell, Acting Administrator, Federal Aviation Administration (FAA)
2) Bobby Loeb, Senior Director, Southwest Airlines University
A Learning Culture’s Secret Ingredient

1000-1100 Coffee

1100-1230  Session 2 – Kick Off – Past, Present, Future
1) Martin Maurino, Technical Officer, Global Aviation Safety, International Civil Aviation Organization
Aviation Professionals: How ICAO is Promoting the Profession of Cabin Crew
2) Kyle Neathery, Senior Business Consultant, Southwest Airlines
HIGH WATage Crew Program, Member Introduction & Problem Solving Exercise

1230-1400  Lunch

1400-1530  Session 3 – Pre-Qualification Training: Does It Work?
1) Carlin Clarke, Adjunct Professor, Dept. of Aviation Science, Utah Valley University
Closing the Gap with Comprehensive Experiential Training: How Raising the Industry Standard for Tomorrow’s Aviation Professionals Can Reduce Attrition Rates and Increase ROI
2) Ivan Noël, President/Founder, Inflight Institute
Cabin Crew Pre-Qualification Training: A Case Study of Success
3) Michaela Klasner, Director, Inflight Service, GoJet Airlines
Pre-Course Training – Who, Why & A Recipe for Success

1530-1615  Coffee

1615-1745  Session 4 – Tools, Technologies, Techniques
1) Jerry van den Berg, CEO, Be Secure International
Personalized Training to Improve Performance and Reduce Costs
2) David Jones, President, Quantified Design Solutions & Roger Lowe, Instructor/Evaluator, American Airlines
Maximizing Virtual Reality Cabin Crew Training: A Case Study
3) Latoya Gibbs, Affiliate Professor, Department of Sociology and Anthropology, Southern Oregon University
Competency-Based Training: Connecting the Dots to Passenger Satisfaction

1745-1930  Networking Reception 

Day 2 – Wednesday May 1st 2019

0900-1030  Session 5 – Approaching Training Differently
1) Kate Manigold, Training Design Manager, Air Canada Rouge
Cost Effective Training: Cultivating a Learning Culture
2) Michaela Klasner, Director, Inflight Service & Christa Nolfo, Flight Attendant/Check Flight Attendant/Instructor, GoJet Airlines
Moving Beyond Traditional Instructor Training: CRM to IRM … Fostering Cohesion and Motivation of Inflight Training Teams
3) Sharon Ramos, Instructor Inflight Training, JetBlue University & Lee Davis, Instructor, Inflight Training, JetBlue Airways
Threat and Error Management: Training to a Desired Outcome

1030-1115  Coffee

1115-1245  Session 6A – Center Stage: Training Industry, Inc.
Doug Harward, Founder & CEO, Training Industry, Inc. & Dan Duren, Learning Consultant, Southwest Airlines
• An interactive interview and Q&A featuring training industry trends and resources, including techniques for media selection.

1245-1415  Lunch

1415-1545  Session 6B – Workshop: Building Generational IQ
TBD, GP Strategies
• How to develop both personal and organizational competence in engaging a multi-generational team.

1545-1630  Coffee

1630-1800  Session 6C – Training, The New Reality
1) Kyle Neathery, Sr. Business Consultant, Southwest Airlines
HIGH WATage Crew – Solving today’s training issues (team project report): Experience insights from high-performing training team members through “reverse mentoring” – a highly engaging and informative exercise.
2) Martin Maurino, Technical Officer, Global Aviation Safety, International Civil Aviation Organization
Workshop: Assessing Competencies Through Scenario-Based Training

Day 3 – Thursday May 2nd 2019

0900-1030  Session 7 – Simulation Technology Update (all conference tracks)
1) TBD
2) Dr. Jeremy Goodman, Product Lead (SATCE), Quadrant Group & Dennis Hartley, Principal Systems Engineer, Collins Simulation & Training Solutions
Realizing an Active Airport Environment – SATCE and Visual Systems
3) Kevin Vizzarri, Vice President, AVT Simulation
Pilot Training with Augmented Reality

1030-1115  Coffee

1115-1245  Session 8 – Advanced Training Environments and New Media (all conference tracks)
1) Nick Wilson, Assistant Professor, Aviation, University of North Dakota
Distance Learning Technologies with the Next Generation of Aviation Professionals: Lessons Learned
2) Amanda Bond, Research Scientist, Soar Technology, Inc.
Using Game-Environment-Based Training to Train Spatial Disorientation
3) Professor Lori Brown, Western Michigan University, College of Aviation
Beam Me Up – Using Holographic Telepresence to Create Global Collaborative Training

1245  Closing Remarks