Cabin Crew Training

Cabin Crew Training Conference Proceedings


To download a presentation: Click on the name of the speaker whose presentation you wish to view. This will open a new window and then click the ‘Download Presentation’ button. All presentations will be either a PDF or PPTX file. All PowerPoint files have been password protected, so click on the ‘Read Only’ option when opening. 


At WATS 2019 the Cabin Crew conference hosted a HIGH WATage programme, aimed at providing visibility, voice, development, and a spotlight on the next generation of high-potential Learning Professionals within the aviation industry. To find out more visit www.wats-event.com/conferences/cabin-crew/High-WATage.


Moderators: Jeanne LaVoy, Captain Alan LaVoy & Dan Duren

Day 1 – Tuesday April 30th 2019

Session 1: Opening Remarks & Keynote Addresses (all conference tracks)
1) Daniel K. Elwell, Acting Administrator, Federal Aviation Administration (FAA)
2) Bobby Loeb, Senior Director, Southwest Airlines University
A Learning Culture’s Secret Ingredient

Session 2 – Kick Off – Past, Present, Future
1) Jeanne LaVoy, Moderator WATS Cabin Stream
Opening Remarks
2) Martin Maurino, Technical Officer, Global Aviation Safety, International Civil Aviation Organization
Aviation Professionals: How ICAO is Promoting the Profession of Cabin Crew
3) Kyle Neathery, Senior Business Consultant, Southwest Airlines
HIGH WATage Crew Program, Member Introduction & Problem Solving Exercise

Session 3 – Pre-Qualification Training: Does It Work?
1) Carlin Clarke, Adjunct Professor, Dept. of Aviation Science, Utah Valley University
Closing the Gap with Comprehensive Experiential Training: How Raising the Industry Standard for Tomorrow’s Aviation Professionals Can Reduce Attrition Rates and Increase ROI
2) Ivan Noël, President/Founder, Inflight Institute
Cabin Crew Pre-Qualification Training: A Case Study of Success
3) Michaela Klasner, Director, Inflight Service, GoJet Airlines
Pre-Course Training: The Who, How, Why’s and Our Results

Session 4 – Tools, Technologies, Techniques
1) Jerry van den Berg, CEO, Be Secure International
Personalized Training to Improve Performance and Reduce Costs
2) David Jones, Founder/President, Quantified Design Solutions, LLC & Roger Lowe, Instructor/Evaluator, American Airlines
Maximizing Virtual Reality Cabin Crew Training: A Case Study
3) Latoya Gibbs, Affiliate Professor, Department of Sociology and Anthropology, Southern Oregon University
Competency-Based Training: Connecting the Dots to Passenger Satisfaction


Day 2 – Wednesday May 1st 2019

Session 5 – Approaching Training Differently
1) Kate Manigold, Training Design Manager, Air Canada Rouge
Cost Effective Training: Cultivating a Learning Culture
2) Michaela Klasner, Director Inflight Service & Christa Nolfo, Flight Attendant/Check Flight Attendant/Instructor, GoJet Airlines
Moving Beyond Traditional Instructor Training: CRM to IRM … Fostering Cohesion and Motivation of Inflight Training Teams
3) Sharon Ramos, Instructor Inflight Training, JetBlue University & Lee Davis, Instructor, Inflight Training, JetBlue Airways
Threat and Error Management: Training to a Desired Outcome

Session 6A – Center Stage: Training Industry, Inc.
Doug Harward, Founder & CEO, Training Industry, Inc. & Dan Duren, Learning Consultant, Southwest Airlines
Trends 2019: Adapting the Training Function to the Complexity of Today’s Business Environment. An interactive interview and Q&A solutions workshop.

Session 6B – Workshop: Building Generational IQ
Terry Whitaker, Associate Partner, BlessingWhite, A Division of GP Strategies
Building Generational IQ – How to develop both personal and organizational competence in engaging a multi-generational team.

Session 6C – Training, The New Reality
1) Kyle Neathery, Sr. Business Consultant, Southwest Airlines
HIGH WATage Crew – Solving today’s training issues (team project report): Experience insights from high-performing training team members through “reverse mentoring” – a highly engaging and informative exercise.
2) Martin Maurino, Technical Officer, Global Aviation Safety, International Civil Aviation Organization
Workshop: Assessing Competencies Through Scenario-Based Training


Day 3 – Thursday May 2nd 2019

Session 7 – Simulation Technology Update (all conference tracks)
1) Neil Wittering, Director of Business Development, Barco Simulation
Trends and Outlook for Sight and Sound in Simulation
2) Dr. Jeremy Goodman, Product Lead (SATCE), Quadrant Group & Dennis Hartley, Principal Systems Engineer, Collins Simulation & Training Solutions
Realizing an Active Airport Environment – SATCE and Visual Systems
3) Kevin Vizzarri, Vice President, AVT Simulation
Pilot Training with Augmented Reality

Session 8 – Advanced Training Environments and New Media (all conference tracks)
1) Nick Wilson, Assistant Professor, Aviation, University of North Dakota
Distance Learning Technologies with the Next Generation of Aviation Professionals: Lessons Learned
2) Amanda Bond, Research Scientist, Soar Technology, Inc.
Using Game-Environment-Based Training to Train Spatial Disorientation
3) Professor Lori Brown, Western Michigan University, College of Aviation
Beam Me Up – Holographic Telepresence and Collaborative Platforms: The Future Reality


Save the date for WATS 2020
28-30 April 2020 – Rosen Shingle Creek Resort, Orlando, USA