Dick Wolf

Senior Instructor, CAE

Dick Wolf is a Senior Instructor with CAE’s flight training organization and helps promote their safety message. Having flown production flight test and flight demonstration teams, Dick now teaches flight training and instructor observation and evaluation techniques for numerous flight organizations worldwide. Dick has presented on the theme of Sustainable Safety to domestic and international audiences including Royal Aeronautical Society, Federal Bureau of Investigation, and Bombardier’s Safety Standdown. Captain Wolf attended Purdue University, Utah Valley University, and Florida Institute of Technology and holds a Master of Science degree in Human Factors Psychology.


ABSTRACT
Averting CRM Decline: A Redefined Safety Continuum

It is true that accidents and incidents that do not happen cannot be measured, quantified. There are no statistics for fatalities that do not occur. Equally true, one can never proclaim a flight as having been fully safe merely because no one perished or was injured. As such the quantity of safety needed to guarantee a life-secure result is in itself impossible to measure. One can never be too safe, for the devil of risk never sleeps. Yet pilots drone on chanting the same lines from the same procedures over and over again; players in the rise and fall of Crew Resource Management (CRM) and Safety Management Systems (SMS). For within these systems, mitigation strategy begets SOP, begets routine, begets boredom, and begets devolving process, which begets even more risk! How can this be?

As CRM and SMS seek to guide human behavior, perhaps the solution lies not within the construct of task-based procedures doomed to monotony, but within the behavioral skills that drive success in any process. What if those skills could be identified, then defined by objective metrics? What if they could be observed then evaluated against the metrics? What if they could be scored, then practiced and improved upon over time? What if?

This presentation will discuss the key skills of human behavior, reveal their significance, their interaction, and establish metrics by which they can be evaluated and understood; then will offer a simple model that enables a skills-based foundation to a task-based construct such as SMS or CRM.