Cabin Crew Conference

Cabin Crew Conference Moderators: Dan Duren, Southwest Airlines & Kate Manigold, Air Canada Rouge

Day 1 – Tuesday 28th April 2020

0900-1000  Session 1: Opening Remarks & Keynote Addresses (all conference tracks)
1) TBD

2) TBD

1000-1100  Coffee

1100-1230  Session 2 – Introduction
• Introduction

• Spotlight Interview

1230-1400  Lunch

1400-1530 Session 3 
Breakout A
1) Sofronios Taflanidis, Safety & Emergency Procedures Training Specialist, Emirates Airline
Training CRM Instructors: An In-Depth Look at the Emirates CRM Design and Delivery
2) Mindy Buckley, Inflight Instructor, JetBlue
How Personal Perspectives Impact Learning
3) Jaimi MacDonald, Air Canada Rouge
Time Flies: A Look at Time Management Solutions in Training

Breakout B
1) Ivica Kovacic, Head, Global Partnerships & Innovation, IATA
Re-Energizing Training Focus, the Foundation of Aviation Safety
2) Latoya Gibbs, Affiliate Professor, Dept. of Sociology & Anthropology, Southern Oregon University
Big Results on a Small Budget: How to Retrain for Inflight Service Excellence (R.I.S.E.)
3) Jessica Altamirano, Analyst, Assessment, Measurement & Evaluation Team, Laura Victor, Supervisor, Inflight Training & Emily Martinez, Senior Instructional Designer, JetBlue University
Lights, Camera, Data-into-Action

Breakout C
1) Industry Agency
Human Trafficking – Industry Update & Stats
2) US Government Agency
Human Trafficking – The Front Lines
3) Tagg Petersen, Sr. Strategic Learning Partner, Inflight Training, Southwest Airlines University
Taking a Stance Against Human Trafficking

1530-1615  Coffee

1615-1745  Session 4 
Breakout A
1) Sofronios Taflanidis, Safety & Emergency Procedures Training Specialist, Emirates Airline
Training CRM Instructors: An In-Depth Look at the Emirates CRM Design and Delivery
2) Mindy Buckley, Inflight Instructor, JetBlue
How Personal Perspectives Impact Learning
3) Jaimi MacDonald, Air Canada Rouge
Time Flies: A Look at Time Management Solutions in Training

Breakout B
1) Ivica Kovacic, Head Global Partnerships & Innovation, IATA
Re-Energizing Training Focus, the Foundation of Aviation Safety
2) Latoya Gibbs, Affiliate Professor, Dept. of Sociology & Anthropology, Southern Oregon University
Big Results on a Small Budget: How to Retrain for Inflight Service Excellence (R.I.S.E.)
3) Jessica Altamirano, Analyst, Assessment, Measurement & Evaluation Team, Laura Victor, Supervisor, Inflight Training & Emily Martinez, Senior Instructional Designer, JetBlue University
Lights, Camera, Data-into-Action

Breakout C
1) Industry Agency
Human Trafficking – Industry Update & Stats
2) US Government Agency
Human Trafficking – The Front Lines
3) Tagg Petersen, Sr. Strategic Learning Partner, Inflight Training, Southwest Airlines University
Taking a Stance Against Human Trafficking



Day 2 – Wednesday 29th April 2020

0900-1030  Session 5 – Center Stage – Trends/Exec Q&A
Doug Harward, Founder & CEO, Training Industry, Inc. & Dan Duren, Learning Consultant, Southwest Airlines
Trends 2020: Adapting the Training Function to the Complexity of Today’s Business Environment.
An interactive interview and Q&A solutions workshop.

1030-1115  Coffee

1115-1245  Session 6
Breakout A

1) Tristan Matheson, Diversity and Development Specialist, Air Canada
D&I in the Sky: A Look at Diversity and Inclusion in Aviation
2) Stephen Howell, Senior Director, Inflight Experience & Stefanie Coppedge, Manager, Inflight Training & Professional Development, Frontier Airlines
Innovative Learning Solutions in an Ultra, Low-Cost Environment
3) Eric Lipp, Executive Director/Founder & Craig Kennedy, Consultant & Course Trainer, Open Doors Organization
When Pigs Fly – New DOT Regulations for In-Cabin Access & Inclusion

Breakout B
1) Sandra Ann Nesgoda, First Officer, & Joseph Ciaffone, Inflight Instructor, JetBlue
Flight Deck & Cabin Crew Teamwork: “We Are In This Together”
2) Karen Moore, Managing Director & Principal Occupational Psychologist, Symbiotics
Mental Wellbeing Challenges – Not Just An Issue On The Flight Deck
3) Katherine Denis, Supervisor AQP, United Airlines
AQP Best Practices

Breakout C
Matt Donovan, Chief Learning and Innovation Officer, GP Strategies
Workshop: Building Future Workforce Skills and Systems to Support Them
With all the disruption across industries, workforce needs are rapidly evolving – from the way we collaborate, communicate, and integrate with technology, to the way we attract and retain talent. We need to re-think our traditional strategies to not only survive the disruption, but also thrive. In this session, we will explore key skills for the workforce of the future and the learning ecosystem to support them. By design, this will be an engaging and interactive session, focusing on the art of the possible to meeting the needs of the future.

1245-1415  Lunch

1415-1545  Session 7 
Breakout A

1) Tristan Matheson, Diversity and Development Specialist, Air Canada
D&I in the Sky: A Look at Diversity and Inclusion in Aviation
2) Stephen Howell, Senior Director, Inflight Experience & Stefanie Coppedge, Manager, Inflight Training & Professional Development, Frontier Airlines
Innovative Learning Solutions in an Ultra, Low-Cost Environment
3) Eric Lipp, Executive Director/Founder & Craig Kennedy, Consultant & Course Trainer, Open Doors Organization
When Pigs Fly – New DOT Regulations for In-Cabin Access & Inclusion

Breakout B
1) Sandra Ann Nesgoda, First Officer & Joseph Ciaffone, Inflight Instructor, JetBlue
Flight Deck & Cabin Crew Teamwork: “We Are In This Together”
2) Karen Moore, Managing Director & Principal Occupational Psychologist, Symbiotics
Mental Wellbeing Challenges – Not Just An Issue On The Flight Deck
3) Katherine Denis, Supervisor AQP, United Airlines
AQP Best Practices

Breakout C
Matt Donovan, Chief Learning and Innovation Officer, GP Strategies
Workshop: Building Future Workforce Skills and Systems to Support Them
With all the disruption across industries, workforce needs are rapidly evolving – from the way we collaborate, communicate, and integrate with technology, to the way we attract and retain talent. We need to re-think our traditional strategies to not only survive the disruption, but also thrive. In this session, we will explore key skills for the workforce of the future and the learning ecosystem to support them. By design, this will be an engaging and interactive session, focusing on the art of the possible to meeting the needs of the future.

1545-1630  Coffee

1630-1800  Session 8 – Learning Café
In this highly interactive session, you will brainstorm shared, current and future challenges focusing on ideas and potential solutions with your airline colleagues. You will tackle current issues that are relevant to YOUR Cabin Crew training programs, people, and processes. You will have the opportunity to submit topics, in real-time earlier in the week, to ensure topic sessions are applicable to your specific needs. Get on the spot insight from training industry leaders as to how other companies and industries are solving similar issues. These collaborative Learning Café sessions will be facilitated by your Cabin Crew colleagues and will not be sales focused.


 

Day 3 – Thursday 30th April 2020

0900-1030  Session 9 – Multi-Pod Sessions
As a new addition to WATS 2020, Multi-Pod Sessions are “mini” demonstration sessions that combine proven, Cabin Crew training solutions with hands-on experience and interactive Q&A. Each Multi-Pod is led by an airline training organization in partnership with a learning provider. Delegates can move around the room freely, from Pod to Pod, learning about solutions most interesting to them at their own pace. Multi-Pods are not sales pitches, but rather demonstrations of how airline training organizations successfully use the learning providers’ tools, equipment, and training techniques in the Cabin Crew environment. Each Multi-Pod will deliver their demonstrations twice on Thursday morning so you don’t miss anything.

1030-1115  Coffee

1115-1245  Session 10 – Multi-Pod Sessions

1245  Closing Remarks