Stephen Howell & Stefanie Coppedge

Stephen Howell, Sr. Director, Inflight Experience, Frontier Airlines

Stephen possesses nearly 34 years of experience in the commercial aviation industry. Having begun his career as an International Purser with American Airlines, Stephen served in several leadership roles supporting American’s Inflight training, policies & procedures, communications and base operations. In 2003 Stephen joined JetBlue Airways as Director, Inflight Training and University Administration, where he was responsible for training operations at JetBlue’s corporate training campus in Orlando, FL. In 2010 Stephen joined US Airways where he served as Director of Base Operations and Inflight Standards & Training. With the merger of US Airways and American Airlines, Stephen transitioned to the role of Managing Director, Flight Service Standards & Training, where he was responsible for flight attendant recruitment, Inflight standards, policies and procedures, and training operations at American’s corporate training center in Ft. Worth, TX. In late 2019, Stephen joined Frontier Airlines as Sr. Director, Inflight Experience where he currently leads Frontier’s Inflight Services organization.


Stefanie Coppedge, Manager, Inflight Training & Professional Development, Frontier Airlines

Stefanie possesses nearly 25 years of experience in the commercial aviation industry. Having begun her career as a Flight Attendant with Frontier Airlines, Stefanie has served in several leadership roles with Frontier Airlines, Check Flight Attendant, Base Supervisor, Flight Attendant Instructor and Manager of Inflight Training & Professional Development. Stefanie played a large part with proving runs when Frontier transitioned to an all Airbus fleet, played an integral part when Frontier added the Airbus A321 and has successfully opened multiple Flight Attendant training centers.

Innovative Learning Solutions in an Ultra, Low-Cost Environment

Designing effective learning solutions in an ultra, low-cost environment may be viewed by some as a challenging task. The absence of full-scale cabin trainers, virtual reality and other technical training techniques presents an opportunity for ultra, low-cost carriers to design alternative training solutions to ensure learner success. Join team Frontier as we share best practices of how progressive learning techniques and virtual aircraft tours shape the initial flight attendant training experience.