Ivica Kovacic

Ivica Kovacic, Head, Global Partnerships & Innovation, IATA Training, IATA

Ivica is a passionate aviation professional with over 15 years of combined technical, operational and training experience in the aviation industry. He has been with IATA Training in Montreal, Canada since 2010. In his capacity as Head, Global Partnerships and Innovation, he is responsible for strengthening the IATA training partners’ network, development of training standard and competency framework for aviation professionals and endorsement of IATA training portfolio. He manages and oversees the executive-level academic programs with partner universities, UNIGE, NTU, ENAC among others. He also served as a member of the Harvard Business Publishing, Partners’ advisory council. He frequently speaks at international conferences and events on topics related to learning and development with an aviation perspective. His experience stems from a rich and diverse career that spans across different sectors of activity, airlines, travel agencies, international training, to name a few. He has a track record of being able to shape future learning approaches and defining learning paths for a variety of aviation stakeholders. His work has been endorsed by airlines, airports and Civil Aviation Authorities through their learning and development journey. 

His professional focus is on improving human performance and creating great experiences for learners. He has authored and co-authored several L&D articles and reports such as the “2018 IATA Aviation Human Resources Report”.

Re-Energizing Training Focus, the Foundation of Aviation Safety

The aviation industry is rapidly evolving and is poised for a sustained period of growth over the next 20 years, with global passenger numbers set to double to 8.2 billion by 2037. As it does, the demand for talent within the industry will also evolve. According to IATA’s Aviation Human Resources Report, published in 2018 there are many challenges in attracting, retaining and training especially in three critical functions: ground operations, customer service and cabin crew.

In the next 10 years alone, it is predicted that 375,000 additional cabin crew roles will need to be filled to meet the rising numbers of passengers, representing a year-on-year growth in cabin crew numbers of 3.8%.

Recent generational shifts have resulted in a skills gap for the aviation industry. Around 50% of the current workforce is made up of Millennials, and 20% Generation Z, the proportion of both will increase in the coming years. Globally, airlines have seen a decline in the ability of new applicants to interact with customers effectively, impacting on both recruitment strategies and training programs. 

The presentation will focus on the three key themes that have emerged from the global market study:

– Attractiveness of cabin crew job function

– The growing importance of soft skills

– The growing use of technology