Katherine Denis, Supervisor – Inflight Services Training AQP, United Airlines
Katherine is the Supervisor – Inflight Services Training AQP for United Airlines. She began her career as a flight attendant in 2005, and transitioned into the Inflight Services Training Center in 2007. Katherine has a Master of Fine Arts in Dance which she still uses when it comes to creativity and poise.
Katherine has helped with 8 aircraft certifications and 3 complete training center recertifications. She is instrumental in the calibration of approximately 300 Instructor/Evaluators worldwide, and supervises the development of IE programs for United. Her most recent accomplishment is the design and implementation of Electronic Data Capture.
There can be challenges calibrating at one training location let alone seven. This presentation will discuss best practices for calibration regarding a wide-spread Instructor/Evaluator population of 300 as it relates to the following:
– Calibration Mediums
– Positive Calibration Outcomes
– Proof is in the data