Closing the Gap with Comprehensive Experiential Training

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Carlin Clarke, Adjunct Professor, Dept. of Aviation Science, Utah Valley University

Carlin Laviolet Clarke, MCA, is a FAA Professional Flight Attendant (retired), Author, Professor, Wellness Advocate, and Autism Mom. Carlin is an Adjunct Professor in the Department of Aviation Science at Utah Valley University and Mentor with the UVU Center for Advancement & Leadership – Aviation Cohort. She is the Founder/CEO of Airline ACE and Director of the Airline ACE Flight Attendant Academy. She is the author of the popular books, Sky High Careers: Your Guide to Becoming a Flight Attendant & Airline ACE Flight Attendant Fast Track.

Carlin has been a private consultant and flight attendant career coach for over 10 years and has partnered with China-based Ming Tao World Sky as Director of Flight Attendant Training with newly-established American International Aviation Academy of Utah, AIAAU, for Chinese flight attendant students.

Carlin holds a Master’s degree in Commercial Aviation Management and is currently pursuing her PhD in Human Capital Development. She is a proud graduate of the Presidio of Monterey Defense Language Institute Foreign Language Center, where she certified as a Novice Linguist in Serbian/Croatian languages and served in the military as a 97L Translator/Interpreter for U.S. Army Military Intelligence.

Closing the Gap with Comprehensive Experiential Training: How Raising the Industry Standard for Tomorrow’s Aviation Professionals Can Reduce Attrition Rates and Increase ROI

Today’s flight attendant is faced with a variety of situations and settings with which they may have had little to no experience with or exposure to prior to employment. This poses a gap in one’s ability to fully comprehend career expectations and/or act with professionalism, both of which affect employee productivity. To close this gap, it is suggested to raise the industry standard for flight attendant applicants by instituting a comprehensive and experiential pre-qualification training and certification program.

Comprehensive Experiential Training can be accomplished via virtual reality where students may gain foundational knowledge of the industry, airline operations, various job duties, and unique aspects of the flight attendant career in a realistic, hands-on setting. They may develop skills in specific flight attendant competencies, customer service qualities such as poise and diplomacy, develop acumen in company protocols and policies, and learn to successfully navigate their way through various passenger scenarios, all designed to test and measure levels of proficiency and professionalism set within the bounds of company policy & culture.

Setting a higher industry standard for tomorrow’s aviation professionals through pre-qualification certification can empower the new hire employee with the tools & confidence to fulfill the various roles they must perform during the course of a flight. Knowledge and experience gained via virtual training can improve student test scores, increase professionalism, decrease attrition rates, and ultimately increase airlines’ ROI.