Pre-Qualification Training

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Michaela Klasner, Director Inflight Service, GoJet Airlines

Michaela Klasner began her aviation career in 1991 with Trans States Airlines as a Flight Attendant after receiving a Bachelor of Science degree in Psychology and Speech Communication from Southern Illinois University Edwardsville. She was a Flight Attendant for 8 years, served as an IOE Check Flight Attendant and later became an Inflight Supervisor, a position she held for 5 years. In 2000, Michaela received a Master of Arts degree from Lindenwood University in Professional Counseling and broadened into a career as a licensed therapist, working with high conflict families.

In 2005, with the start-up of GoJet Airlines, Michaela transitioned to GoJet in the role of Manager Inflight Service. These responsibilities included development of policy and procedure, manual writing and construction, and successfully meeting the requirements of the certification process as an air carrier. In 2010, Michaela was promoted to Director Inflight Service and is responsible for both Inflight Training and Line Operations.

Pre-Course Training: The Who, How, Why’s and Our Results

Investing in a candidate prior to ever entering the training facility can be a challenging road to pave for a number of reasons. The role of Flight Attendant is one that continues to strive for respect and to move beyond the role of just customer service to safety professional. The primary obstacle to pre-course training is cost and “can’t we do this ourselves” mentality. To achieve success in implementation of pre-course training, the cost justification must be met and buy in from other departments a must, primarily Recruiting Departments. Choosing the right service provider, developing a comprehensive and tailored course are critical to producing results. When this is achieved, more prepared students, shorter classroom time, higher success and retention rates are the result. In addition, the positive feedback from auditing agencies when they see the investment made in cabin personnel assists in demonstrating a company’s commitment to safety. The path to, and the implementation of, pre-course training is one of success and bringing added respect to the role of Flight Attendant.