Cabin Crew


2017 Conference Program

Tuesday 2nd May 2017

Moderators: Jeanne LaVoy & Captain Alan LaVoy

Session 1 – Opening Remarks and Keynote Addresses (all conference tracks)
1) Christopher A. Hart, Member, National Transportation Safety Board 
2) Captain Miguel Marin, Acting Chief, Operational Safety Section, ICAO
The Future of ICAO PANS-TRG 

Session 2 – The Opening Act: Perspectives on the Future of Aviation Training(all conference tracks)
1) Captain Torbjorn Wischer, Global Leader Training Strategy, CAE
Data-driven Training Insights  
2) Robin Glover-Faure, Vice President Airline Training, L3 Commercial Training Solutions
Total Training Solutions, From Pilot to Aircraft Maintainer 
3) Captain Jean-Michel Bigarré, Head of Training, Airbus Training Services & Captain Harry Nelson, Executive Ops Advisor to VP Airbus Safety
The Future of Training 
4) Jin Ho Choi, Deputy Director, Korean Ministry of Land, Infrastructure and Transport
Korean Government’s Policy Model on Pilot Training & Supply
Session 3 – Kick Off to the Cabin
1) Welcome – Celebrating 15 Years with WATS 
2) Stephen Howell, Managing Director, Flight Service Standards & Training, American Airlines
Cabin Keynote
3) Peggy Hurlbert, Cabin Safety Inspector, FAA
Cabin Safety Inspector Roundtable 
Session 4 – Training Solutions for Cabin Challenges

1) Richard Gomez, Vice President, Aviation Education Products, MedAire
Disability Training in Today’s World: A Holistic Approach 
2) Helen Zienkievicz, Chief Executive, Cabin Safety Consultants & Health Leaders Promoting Safety & Erick Cauldwell, Risk Control Consultant, Aon Risk Solutions/Global Risk Consulting
Incident Report Writing: Protect Yourself and Your Company
3) Delegate Round Table – Layover Debrief – Benchmarking Industry Best Practices

Wednesday 3rd May 2017

Session 5 – Training for Success
1) Paul Caldwell, Manager Inflight Training Development (AQP), Skywest Airlines
Getting From the ‘Why’ to ‘How’ – The Long and Winding Road of Addressing Inadvertent Slide Deployments  
2) Martin Maurino, Technical Officer, Safety, Efficiency & Operations, ICAO
Cabin Safety Aspects in Accident Investigations: A Crucial Link
3) Christian Fridell, Head of Safety and Emergency Training & EASA Standards, Lufthansa Aviation Training
Visual vs. Motion – Working With Our Senses
Session 6A – What Every Airline Should Know About Service Training
1) Jason Maxwell, Director of Learning Strategy & Development, American Airlines
Keeping it Simple – The Start of a Customer Service Journey
2) Gary Magenta, Senior Vice President, Root Inc.
Customer Experience – The Final Frontier (1-hour presentation/workshop)  
Session 6B – Workshop – “Houston, We Have a Problem” . . . Is It Training?? (Cabin Crew & Maintenance)
Dan Duren, Learning Consultant, Southwest Airlines Universty
To Be or Not to Be Training, That is the Question 
Session 6C – Workshop – Do Your Performance Objectives Scream, “I Get No Respect!”? (Cabin Crew & Maintenance)
Rex Conner, Lead Partner, Mager Consortium
The Performance Objective is the Rodney Dangerfield of Training 


Thursday 4th May 2017

Session 7 – S&T Technology Future Trends Outlook (all conference tracks)

1) Brad Southwick, Principal Engineering Manager, Rockwell Collins
Visual System Technologies for Immersive Training Environments   
2) Michael S. French, Chief Operating Officer, LSI, Inc.
Virtual Training IS the New Reality!
3) Joel Flinois, Helicopter Simulation Product Line Manager, Thales Training & Simulation
Virtual Reality: A New Dimension for Helicopter Simulation 
Session 8 – Special Panel: Harnessing the Power of New Learning Environments (all conference tracks)
Special panel led by Dr. Suzanne Kearns, will focus on the key strategies that are known to increase learning and retention. Panelists will offer specific examples from their own operational backgrounds and research.  
Panelists will include:
• Captain Ken Shrum, Head of Training – Americas, Boeing Flight Services 
• Dr. Kenneth Byrnes, Assistant Dean, College of Aviation, Embry-Riddle Aeronautical University
• Captain Amit Singh, Consultant
• Lori J. Brown, Associate Professor, Western Michigan University, College of Aviation