Jon Murden

Manager, Strategy and Business Operations, Flight Service Standards and Training, American Airlines

Jon Murden began his career as a Flight Attendant with ValuJet Airlines in 1995. In 1998, he started as a Flight Attendant with American. Throughout his career, he has held a variety of positions at American including Flight Service Manager, Instructor, Purser Program Manager and Project Manager. As the Manager of Strategy and Operations, Jon’s main role is to support the Flight Service Standards and Training Managers in identifying future strategies and how to move the organization forward. In addition, he spends a great deal of time managing the departments overall business model. A large part of Jon’s job is to introduce new technology to training, refurbish and purchase new trainers for training, as well as innovate how we train our Flight Attendants.

Jon holds his BS in Finance from the University of Tampa, as well as an MBA with an emphasis in Finance from Capella University. He will begin his studies towards a Doctorate of Business Administration with an emphasis in Strategy from the University of Dallas.

The New Initial – Technology to Enhance New Hire Training

Flight Attendant training is an ever changing arena that constantly needs to update itself. What we did 10 years ago doesn’t work with who we are training today. Even though we know that educational institutions around the World are changing how they deliver training, airlines have been one of the last organizations to change how we train our new hire employees. During the session, we will review what we heard from our new hire Flight Attendants, some technology we have adapted at American Airlines and how we can better address the learning styles of the millennial learner, or those that occupy a majority of the seats in our training classes.