What Covid-19 health & safety measures will be in place at WATS 2021?

Please see an in depth description of our Covid-19 protocols here.

Who do I contact for Visa support?

Please review the information listed here. For a letter of invitation please email

How do I book my hotel room?

Click here to book your hotel room at the Rosen Shingle Creek Resort.


When do I get my badge?

You will be able to pick-up your badge onsite at the registration desk starting Monday (12pm-7pm), and Tuesday & Wednesday mornings starting at 8am.

I havent received the invoice for my ticket?

Please contact and someone will be able to resend you your invoice.

What is included in the ticket price?

Included in your ticket is access to the entirety of the event – the conference including all streams, lunches on each day of the show and access to the exhibit hall.

What is your cancelation policy?

We can offer a refund (minus a 20% administration fee) up-to 28 days before the event. After this period a ticket is non-refundable.
We can offer a ticket transfer at any time in the run-up to an event, if you would like to transfer your ticket please contact

How do I change my booking?

If you would like to make any changes to your booking please contact

Can I attend different streams with my ticket?

Yes, your ticket includes access to all conference streams and the exhibition.

When and where can I download the conference presentations?

The presentations will be available to download from 2 weeks after the conference ends. You will be able to download them from this website.

Where can I view the current attendee list?

Click here to view the current attendee list. (Data privacy rules prohibit us from making full contact information available for you and all other attendees.)

Can I have a ticket to the exhibition only?

Your ticket will include access to both the conference and exhibition, we do not sell tickets just for the exhibition.

What if I can no longer attend but my colleague could in my place?

If you would like to transfer you ticket to a colleague please contact


How do I become a sponsor?

If you wish to become a sponsor please click here.

How do I become an exhibitor?

If you wish to become an exhibitor please click here.

How do I become a speaker?

If you wish to become a speaker for this event or future events please contact

Should you need further details or have any other inquires please message us at and our team will be happy to assist.