Committing to Video: Engaging Today’s Pilot
Captain Laura Lucas-Edwards, A320 Captain, Delta Air Lines
Laura Lucas-Edwards is a graduate of Appalachian State University. She started her airline career as a pilot for Atlantic Southeast Airlines where she flew the CRJ 200 and taught in the training department as a CRM facilitator. She was then hired by Delta Air Lines in 2010.While at Delta, she has flown multiple aircraft and contributed to several special projects. She is currently type-rated in the CL-65, 757/767, A320, A330 and A350.As an instructor she has been a Proficiency Check Pilot on the 757/767, 767-400, and A350. She has participated in several flying ops projects, and in 2015 she was selected to the inaugural group of instructor pilots tasked to bring Delta Air Lines in compliance with the FAA’s UPRT/EET directive.In 2016, she became part of Delta’s A350 initial instructor cadre and helped develop curriculum, train pilots, and launch Delta’s flagship fleet. She also represented this fleet on Delta’s Human Factors Working Group.Currently, she is a Captain on the A320 and manages Delta’s eBrief training project, a revolutionary eLearning tool that utilizes video to train pilots.
Committing to Video – Engaging Today’s Pilot
With changing demographics in the pilot workforce and increased interest in more effective electronic media, airlines must find new training methods to engage and educate today’s student. Considering research demonstrating the power of video to enhance retention and reach Generation Y audiences, Delta Air Lines produced a series of 108 video training modules covering 12 maneuvers across 9 fleets. The net result was not only a highly successful library of content that has improved training outcomes, but also a huge impact on standardization which extended beyond the actual video modules and into our aircraft operating manuals.In this presentation, we will discuss the design of phase 1 videos, ways the project has impacted our training operation, and how we’re measuring effectiveness as a distance learning product. We will explore the tactical challenges associated with implementation of a robust video training program, as well as the strategic role we see video training playing in our multimedia, distance learning product suite going forward.